‘Your PC Ran Into A Problem And Needs To RestartProblem – Como arreglar?

The explanation of ‘Your PC Ran Into a Problem and Needs to Restart Errorissue

‘Your PC ran into a problem and needs to restartstands for a typical Windows error that causes the PC to go into the blue screen of death, a.k.a. BSOD. It typically notifies the user that due to certain problems the PC is no longer capable of functioning in a proper way. The most common reasons that generate this message on screen are modifications in registry or computer hardware, problematic driver installation or inappropriate computer shutdown.

Repairing the unexpected PC shutdown issue can be tricky, especially if the PC enters a restart loop without permitting you to do anything. En la mayoria de los casos, the computer shuts down quickly after the launch of the system and shows the following alert:

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then you can reboot.


In some instances, the blue screen quotes the error code, and in some situations, it doesn’t. Most common error codes are INACCESSIBLE_BOOT_DEVICE, KERNEL_SECURITY_CHECK_FAILURE, BAD_SYSTEM_CONFIG_INFO, SYSTEM THREAD EXCEPTION NOT HANDLED, MEMORY MANAGEMENT, WHEA_UNCORRECTABLE_ERROR, and others.

Each of these states the trouble and can help to fix it faster. Aún, this guide is meant to help in every situation, with the error code or without it. Below please find the most common methods how you can fix ‘Your PC ran into a problem and needs to restartproblem on Windows.

Fix ‘Your PC ran into a problem and needs to restartEasily

  1. For safety considerations, please reboot your PC in Safe Mode. You can locate a wide list of options on how to do it in this tutorial we elaborated previously – Cómo iniciar Windows en modo seguro (2020 Tutorial).
  2. The simplest method is to hit Windows key+R, tipo msconfig y golpear Ingresar. Then proceed to the Bota tab and choose Safe Boot + Red. Entonces, haga clic en Aplicar y Ok. Reboot your PC.

Solución 1. Prevent your device from rebooting automatically

The first step to prevent the PC from automatically rebooting is to take its permission to do so. Para este proposito, you should deactivate the automatic computer restart option. Here is a tutorial on how to perform it:

  1. Start Run prompt by hitting Windows+R keys simultaneously. Especificar sysdm.cpl y presione Ingresar.sysdm.cpl
  2. This reveals System Properties window. Scroll down to the Avanzado tab and then go to the Startup & Recovery Settings.
  3. En este punto, uncheck the option under System Failure that indicates “Automatically restart.” Select DE ACUERDO.PC Ran Into A Problem And Needs To Restart - rebooting automatically
Deactivating Auto Restart Function prevents PC from rebooting automatically.


Solución 2. Perform a system file checker or DISM scan

  1. Apply Windows search to locate Símbolo del sistema. Haga clic derecho sobre él y seleccione Ejecutar como administrador. When asked, provide the password.
  2. In the CMD window specify sfc /scannow. Take time to wait until the process is completed.
  3. Check if the issue still occurs.

In case you couldn’t perform SFC scan, start DISM scan:

  1. Run the command prompt as administrator (as previously explained) and provide the below-mentioned command: DISM /Online /Cleanup-Image /RestoreHealth.
  2. This procedure may last up to 20 minutos. Upon termination of this scan, perform SFC scan once again.
  3. Check if the issue was resolved.PC Ran Into A Problem And Needs To Restart -system file checker or DISM scan
Try executing SFC scan first, if it won’t help, run DISM first, then try executing SFC again.


Solución 3. Updating drivers

As previously indicated, the auto-restart in combination with error message ‘Your PC ran into a problem and needs to restartmay have taken place because of certain faulty software drivers. De este modo, we’d like to recommend you to stay away from the assistance of any driver-updating software because these apps are often poorly reliable or are spread in a bundle with potentially unwanted applications (PUAs).

  1. In order to update drivers manually, you should open device manager. The first step is to launch Run window by means of the R+Windows hotkey. Then specify devmgmt.msc y golpear Ingresar.devmgmt.msc
  2. En este punto, expand the category you would like to see and then right-click on the device to select Update Driver. Elegir Search automatically for updated driver software.
  3. Once found, update the driver by selecting the latest version.
  4. Repeat the milestones with all devices.PC Ran Into A Problem And Needs To Restart - Updating drivers
Make sure to update drivers one after another as displayed in the image above.


Solución 4. Unplug external devices

Try to refresh in your memory what external devices you have recently connected to your PC. These could be causing the problem. Unplug and start your PC to check if the ‘Your PC ran into a problem and needs to restarterror remains. If you encounter that a device is causing your PC malfunction, it means it is the source of the trouble. Do not plug it to your device again.

Solución 5. Uninstall recently installed programs

If you have recently installed some new applications on your device, it is time to check which one is causing the trouble. Check the dates of software installation and find out when did the computer start to reboot automatically. You can locate the list of recently installed programs by searching for Apps & Features in Windows search. Then simply sort programs according to their by Instalar date, make them highlighted and Desinstalar them.

Solución 5. Update Windows

In some instances, updating Windows aids to resolve a lot of issues. Please check if there are any updates in place and install them to fix Your PC ran into a problem and needs to restart problem.

Updating Windows 10:

  1. Access Windows Settings > Actualizar & Seguridad. En este punto, check for Windows updates.
  2. Once available, download and install them. Reboot your PC.PC Ran Into A Problem And Needs To Restart - Update Windows
Proceed to Update and Security Settings as displayed in the picture.


Inspect whether the ‘Your PC ran into a problem and needs to restart errorremains. If it does, choose the next method.

Updating Windows Vista, 7, 8, 8.1:

  1. Once in the search box, especificar Control Panel. In Small Icons format, hacer clic Windows Update. When using Category view mode, proceder a Sistema y seguridad > Windows Update.
  2. En este punto, install all updates in place.

Solución 6. Inspect if the PC’s temperature is normal

One of the reasons causing PC shutdown issues is the hardware overheating. Por eso, you may want to check if it isn’t the reason of ‘Your PC ran into a problem and needs to restartPC reboot cycle.

The easiest solution to check this is to shut down your PC and keep it that way for a while, Por ejemplo, two hours. This helps the computer to cool down. Then switch it on and check if you run into the same issue soon. If not, you need to consider resolving the overheating trouble for all.

There are many reasons for the hardware overheating, such as improper device location (por ejemplo, poorly ventilated area or room), availability of vents that enable air to ventilate within the casing, dust build-up, air-cooling system problems and so on. It is necessary to realize that heat can damage essential PC hardware components, Por ejemplo, the motherboard or video card. Por eso, we offer to check for solutions on how to resolve this issue too.

Solución 7. System Restore method

If you do not know anything about the System Restore option, all we can specify is that it works as a time machine that restores and reverts your device to be in the mode it was at some time previously. De este modo, it can go back before amendments that now reveal ‘Your PC ran into a problem and needs to restart’ alerta.

  1. Golpear Windows key+R y especificar sysdm.cpl, haga clic en DE ACUERDO. Proceder a System Protection área.
  2. Seleccionar System Restore…
  3. Aplicar Próximo botón. If available, elegir Show more restore points. You will now encounter all restore points that you made previously. Select one and choose Próximo.
  4. Follow the guidelines provided on your screen to perform the system restore process.

Sobre el Autor

Valdis Kok

ingeniero de seguridad, ingeniería inversa y análisis forense de la memoria

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