Remove “Error Code: #0x564896” Pop-up Scam

Written by Valdis Koks

“Error Code: #0x564896” scam that shows an alert that claims to be a Window notification. This alert indicates that your important files will be deleted and claim that your PC has problem.

Skip reading the guide and find out how to remove “Error Code: #0x564896” fake Tech Support Scam!

When the “Error Code: #0x564896” Scam is shown in your browser it will contain the specific text similar to the following.

Main pop-up:

Windows Firewall Protection
Trojan Spyware Alert – Error Code: #0x564896
Access to this PC has been blocked for security reasons.
Contact WIndows Support: +61-1800-951-046 (AUS Toll Free)

Threat Detected – Trojan Spyware
App: Ads.fiancetrack(2).dll
[Run Anyway]


Background pop-up:

Windows Defender – Security Warning Alert


Your computer has alerted us that it has been infected with a Trojan Spyware. The following data has been compromised.

Email Credentials
Banking Passwords
Facebook Login
Pictures & Documents

Windows Defender Scan has found potentially unwanted Adware on this device that can steal your passwords, online identity, financial information, personal files, pictures or documents.

You must contact us immediately so that our engineers can walk you through the removal process over the phone.

Call Microsoft Support immediately to report this threat, prevent identity theft and unlock access to this device.

Closing this window will put your personal information at risk and lead to a suspension of your Windows Registration.

Call Microsoft Support: +61-1800-951-046 (AUS Toll Free)

[Cancel] [OK]

Regretfully, browser-based technology assistance alerts make it tough to shut down the screen or oftentimes even the browser itself. Fortunately, practically all browser-based tech support frauds can be shut down by mosting likely to the Windows Task Manager as well as shutting down the web browser process. It is essential to understand, however, that if you end the web browser procedure that you do not recover formerly closed websites if prompted by the internet browser when you introduce it once again.

Furthremore, as long as standard site ads might show internet browser technology support rip-offs, they are also typically utilized by several adware-type applications. If you are completely experiencing browser based technology assistance rip-offs, you require to carry out check research study of your system for adware.

“Error Code: #0x564896” – Why am I Encountering?

The Error Code: #0x564896 Fraud is presented via advertisements that forward you to internet sites that reveal this scam. Such ads can be shown by installed adware applications or via less than trustworthy pages that are revealing them to generate marketing profits.

In most of the situations, if you encounter a browser-based fake tech assistance scam, then you can simply close down the browser and also launch it again. On the other hand, if you are permanently coming across rip-offs comparable to the “Error Code: #0x564896” sharp, after that you require to scan your tool for adware as well as do away with anything that is located within your system.

Self Help Instructions

This tutorial contains detailed facts, but has been elaborated in such a manner so that anyone can refer to it. Please make sure your information is backed up before you proceed.

To get rid of “Error Code: #0x564896” Tech Support Scam, please undertake these steps:

This elimination tutorial may look also made complex because of the number of the turning points and countless applications that will be applied. It was only clarified by doing this to render easy-to-understand, extensive, and simple to understand standards that anyone can relate to get clear this danger at no charge. Before utilizing this tutorial, we offer you review it when as well as download and install all other important applications to your desktop computer. Once you so, please print this write-up as you might need to close down your internet browser home window or restart your device.

To shut a browser-based Tech Support Scam alert, very first check if you can close the tab it is being shown on or the browser itself. If you are incapable of doing so, then you require to adhere to the steps listed below depending on your os.

Windows 8 & Windows 10Windows 7 & Windows Vista

To shut down Error Code: #0x564896 Tech Support Scam, you should stop the process for the browser that is now showing the browser-based tech support scam. To do this we will refer to the help of the Windows Task Manager. To start the task manager, hit the CtrlAlt, and Delete buttons simultaneously to reveal the Windows security screen displayed below.

Windows 10 - Task Manager

As soon as the above message is open, click on the Task Manager link as shown by the red arrow in the picture shown above.

The Windows Task Manager will now open and show all the active programs on the device as displayed below.

Tech Support Scam - the active programs end task

Browse via the list of running programs and left-click once on the task related to your web browser. The names for an active browser could specify Microsoft Edge,Internet ExplorerChrome, Opera and Firefox.

As soon as you have chosen a browser task, click on the End Task button to shut down the program and the browser tech support scam.

You need to shut all internet browser tasks as soon as the window showing the tech assistance scam is shut down.

The following time you begin your web browser, do not allow the browser to display the last opened web site. You can now most likely to the following steps.

To shut down Your Windows 7, Windows Vista is damaged and irrelevant Tech Support Scam, you should stop the process for the browser that is now showing the browser-based tech support scam. To do this we will apply the Windows Task Manager. To launch the task manager, hit the CtrlAlt, and Delete buttons simultaneously to obtain the Windows security message displayed below.

Windows 7 - Task Manager

At the above screen, click on the Task Manager option to launch the Windows Task Manager.

When Task Manager is launched you will be in the Applications area as displayed below.

Windows Task Manager - Applications

Right now, you need to select the Processes tab.

You will now end up at a screen that displays the active processes on your device. Click on the button revealed Show processes from all users as displayed in the picture below.

Windows Task Manager - End Process

Afterwards, check the list until you encounter your web browser’s process and left-click on it as soon as it gets highlighted. As soon as you choose the browser’s process, click on the End Process button as displayed by the red arrow in the image above. If you are uncertain of the process name to terminate, please have a look at the table below:

When you are using this browser: Terminate this process:
Internet Explorer iexplore.exe
Chrome chrome.exe
Safari Safari.exe
SeaMonkey seamonkey.exe
Opera opera.exe
Firefox firefox.exe

As soon as you click on the End Process button, Task Manager will ask you to prove if you are sure you would like to shut it down as displayed in the image below.

Windows Task Manager - End Process yes

Right now, you need to click on the Yes button for the purpose of killing the process.

Your browser window must now be shut down. The next time you start your browser, do not permit the browser to open the last opened website. You may now go to the next steps.


In order to stop any applications that may complicate the removal procedure we should first download the Rkill application. Rkill will inspect your device for available virus threats and try to stop them so that they would not prevent the removal procedure. For this purpose, you need to download RKill to your device via the following link.

Once you visit the download page, click on the Download Now button named iExplore.exe. If you are prompted what location to save it, make sure to save it on your desktop.


As soon as it is downloaded, double-click on the iExplore.exe icon. This way, you will automatically try to terminate any processes related to Error Code: #0x564896 Tech Support Scam and other threats. Please take your time while the application searches for various malware apps and terminates them. As soon as this has been done, the black window will automatically shut down and a log file will come up. You need to review the log file and then shut down so you can proceed with the next step.

If you have issues using RKill, you can download the other renamed versions of RKill via the rkill download page. All of the files stand for renamed copies of RKill, which you can use instead. Please bear in mind that the download page will come up in a new browser window or tab.

Do not restart your device after running RKill as the malware applications will be launched again.


Right now, you should download Loaris Trojan Remover, for the purpose of scanning your device for any any viruses, adware, or potentially unwanted applications that may be in place. Go ahead and download Loaris Trojan Remover via the following location and save it to your desktop:

As soon as it is downloaded, shut down all applications and open windows on your device.
At this point, double-click on the icon on your desktop named loaris-mypc.exe. This will begin the installation process of Loaris Trojan Remover into your system.
As soon as the installation starts, proceed with the installation guidelines in order to keep up with the installation procedure. Do not make any amendments to the default parameters and when the application has completed installing, Loaris will automatically launch itself and shown the main screen.

You will at this point be at the main screen for Loaris Trojan Remover as displayed below.

Loaris Trojan Remover - Scan Tab
Choose the Full Scan button to start the malware elimination scan.


Loaris will now begin scanning your device for viruses, adware, and potentially unwanted applications. This procedure can take quite a continuous time, so we offer you do something else and from time to time check on the stage of the scan to check when it is over.

Loaris Trojan Remover - scanning in process


As soon as Loaris has completed scanning it will show a screen that notifies of any applications that have been removed. Please keep in mind that the applications detected may be different than what is displayed in the image below.

Loaris Trojan Remover - show viruses
Inspect the scan results and when you are ready to proceed with the cleanup procedure, click on the Apply button to remove or repair all of the the chosen results.

As soon as the procedure is completed, you will encounter a screen that reports Completed. At this moment, you may shut down the Loaris Trojan Remover screen and proceed with the remainder of the guidelines.
If you are still experiencing issues with Error Code: #0x564896 Tech Support Scam then you need also to reset your browsers back to their default settings. Please keep in mind that this solution will delete all available add-ons, extensions, toolbars and other available customizations but will leave your bookmarks and favorites unchangeable.

We recommend that you reset your browser settings with the help of Trojan Killer Portable. For this puprose, perform the following steps.


Download Trojan Killer Portable by clicking on the button below:


Install and start the program. Click on the icon in the form of the globe to open the built-in utility to reset your available browsers:

Icon to open the utility to reset browser settings with Trojan Killer

Icon to open the utility to reset browser settings with Trojan Killer


Select the browsers you would like to reset and the available reset options. Finally, click on the “Reset” button:

Trojan Killer Portable - "Reset" button

“Reset” button


Once the process is completed, you will encounter the following message:

Trojan Killer Portable - Reset complete

Reset complete

Your system should now be fixed and the ‘Error Code: #0x564896 Tech Support Scam’ issue should be resolved. In case your present anti-malware tool permitted this utility on your device, consider buying the full version of Loaris Trojan Remover to get the defence against these kinds of infections in the future.

If you are still experiencing problems with your system after satisfying these guidelines, please do not hesitate to contact us using comments.

About the author

Valdis Koks

Security engineer, reverse engineering and memory forensics

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